Sales and Replacement Policy

This policy applies to orders placed through Oxalobacter.com.

All sales are final

Because orders are prepared for dispatch and the product cannot be returned for resale, sales are final once an order is placed. We do not offer change-of-mind refunds, returns, or exchanges.

No-fuss replacement shipments

If there is any product or shipment issue, the default remedy is a replacement shipment. This includes lost or undelivered parcels, damaged or compromised packaging, incorrect items or quantities, or any product-quality concern.

Contact us with your order number and a brief description of the issue. A photo or tracking screenshot can help, but we keep the process simple and will not ask you to return the product unless it is specifically needed to resolve the issue.

Refunds and returns

We do not accept routine returns, and replacement shipment is the standard resolution for product or delivery issues. Please do not send product back unless we ask you to do so.

Consumer rights

Nothing in this policy excludes or limits any non-excludable rights available under applicable consumer law. Where a law requires a different remedy, that remedy applies.

Need help?

For product or shipment issues, please use the contact page.